Terms of Sale · AIWine.co.nz

The agreement

Who you're contracting with.

aiwine.co.nz is operated by AIWine Ventures Limited (Company No. 9435521). Each wine is sold by the winery that supplies it — AIWine acts as the winery's agent: we take your order, collect payment on the winery's behalf, and the winery packs and dispatches the wine direct to you. Your contract for the wine itself is with that winery.

AIWine holds its own off-licence under the Sale and Supply of Alcohol Act 2012, held in addition to each winery's own licence and covering sales transacted through this site (see the footer for licence holder, number and expiry, with a link to a copy of the licence). That licence governs how the sale is transacted and delivered — it does not change who owns or sells the wine: that remains the winery, which accounts for GST on the sale. AIWine's commission for facilitating the sale is invoiced separately to the winery. AIWine's GST number (GST No. 148-900-086) appears on your receipt when AIWine collected the payment as the winery's agent; it does not mean AIWine accounts for GST on the wine. The winery accounts for GST on the wine sale, and AIWine accounts for GST on its commission only.

By using the site or placing an order you agree to these Terms, our Privacy Policy and our Delivery, Discounts & GST terms, which form part of this agreement.

When a winery takes your payment directly. Some wineries take payment through their own Stripe account. Checkout tells you before you pay, and a case holding their wine and other wineries' wine is paid in separate parts. For those wines the winery itself takes your payment and sells the wine to you under its own off-licence, whose holder, number and expiry are printed on your receipt; AIWine provides the marketplace and is paid a commission by the winery. Everything else in these Terms — age, delivery, returns — applies the same way.

Eligibility

18+ to buy, by law.

You must be 18 years or older to buy alcohol in New Zealand. You confirm your age when entering the site and again at checkout.
It is an offence to buy alcohol on behalf of someone under 18. The person receiving a delivery must also be 18+ and may be asked for ID.
Wine bought here is sold to you by the supplying winery, not by AIWine. The sale is transacted through this site under AIWine Ventures Limited's off-licence, held in addition to each winery's own licence (Sale and Supply of Alcohol Act 2012) — except where the winery takes your payment directly, when it sells under its own off-licence, shown on your receipt. The licence holder, number and expiry are shown in the site footer with a link to a copy of the licence.

Orders & pricing

Placing an order.

All prices are in New Zealand dollars and include GST. Delivery and discounts are explained in our Delivery terms.
Your order is an offer to buy, and your card is charged when you place it. The winery accepts it by packing and sending it. If the winery can’t fill your order, it declines it and you are refunded in full automatically to the card you paid with, with an email to let you know. Orders from other wineries in the same checkout are not affected.
We take care with pricing, but if an obvious error occurs the winery may decline or cancel the order and refund you in full.
Payment is processed securely at checkout. We do not store full card numbers.

Your consumer rights

Protected by New Zealand law.

Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Wine sold to you must be of acceptable quality and match its description.

Faulty or wrong wine — if a wine arrives damaged, faulty or not as described, contact us at hello@aiwine.co.nz and the winery will replace it or refund you. Please tell us within a reasonable time of delivery.
Change of mind — because wine is consumable, change-of-mind returns are at the winery's discretion and the wine must be unopened and in saleable condition. This does not affect your Consumer Guarantees Act rights.

Where you buy as a business for business purposes, the parties may agree the Consumer Guarantees Act does not apply, to the extent the Act allows.

Liability

Fair limits.

To the extent permitted by law, and without limiting your Consumer Guarantees Act rights, AIWine's liability for the platform is limited, and the supplying winery is responsible for the wine it sells and dispatches. We are not liable for delays outside our or the winery's reasonable control.

The AI Sommelier offers recommendations and information, not professional advice; please enjoy wine responsibly.

General

The rest.